This downloadable file contains a series of coherent questions to be used in HR Service Users Survey. This survey is designed to explore the effectiveness of HR function and service delivery in the eyes of its customers (employees).
When you download, you will find questionnaire that explores the effectiveness of HR service delivery in all HR functions: recruitment, selection, training & development, performance management, labor relations, career management, and organization development.
For example, in Selection & Hiring of Candidates, the question explores all activities associated with identifying candidate pools, screening of candidates, interviewing, educating hiring managers, notifying applicants, determining compensation, and orienting new hires.
In Performance Management System, questions encompass services around developing performance management systems including competency modeling, developing performance targets, coaching, and the corresponding administration of the programs.